Policy Document
Cancellation & Refund Policy
Clear and transparent cancellation terms for all bookings
Cancellation & Refund Policy
Version 1.0.0 • Effective from 6/13/2026
Customer Cancellations
More than 24 hours before pickup:
- Full refund
12–24 hours before pickup:
- Up to 50% charge may apply
Less than 12 hours before pickup:
- No refund unless agreed by S24 Travel
No-show bookings are non-refundable.
Driver Cancellations
If we cancel your booking, you will receive a full refund and alternative transport will be arranged where possible.
Refund Processing
Refunds are processed within 5-7 working days to the original payment method.