Question 1

Do you provide airport transfers?

Accepted Answer

Yes. We provide airport transfers from Doncaster and surrounding areas to major UK airports including Manchester Airport, Leeds Bradford Airport, East Midlands Airport, Birmingham Airport, Heathrow Airport, Gatwick Airport, Luton Airport and Stansted Airport.

Question 2

Do you accept corporate accounts?

Accepted Answer

Yes. S24 Travel offers corporate account options for businesses requiring regular private hire, airport transfers, staff travel or executive transport.

Question 3

How do I book with S24 Travel?

Accepted Answer

You can book online through our website, by phone, or by contacting us through chat. Once we receive your booking request, our team will confirm the journey details, price and driver availability.

Question 4

Do you cover areas outside Doncaster?

Accepted Answer

Yes. We are based in Doncaster, but we can provide local and long-distance journeys across South Yorkshire and the wider UK, depending on availability.

Question 5

Do you offer 8-seater vehicles?

Accepted Answer

Yes. We offer group travel options including 8-seater vehicles, subject to availability. This is suitable for airport transfers, events, family travel and group bookings.

Question 6

What is your cancellation policy?

Accepted Answer

Cancellation terms depend on the journey type, notice given and whether a deposit or full payment has been made. Please contact S24 Travel as soon as possible if you need to cancel or change your booking.

Question 7

Will I receive driver details?

Accepted Answer

Yes. Once your booking is confirmed and a driver is assigned, you may receive driver and vehicle details before collection, depending on the booking type.

Question 8

Can I pay online?

Accepted Answer

Yes. Where available, customers can pay online securely. Depending on the booking, payment options may include deposit payment, full online payment, bank transfer or cash to driver.

Question 9

Are your drivers licensed?

Accepted Answer

Yes. S24 Travel works with licensed private hire drivers and vehicles in accordance with local licensing requirements.

Question 10

Do I need to pay a deposit?

Accepted Answer

For some bookings, especially airport transfers, long-distance journeys and larger vehicles, a deposit may be required to secure the booking. The deposit amount will be shown or confirmed before your booking is finalised.

Question 11

What happens after I submit a booking request?

Accepted Answer

After you submit your request, our team will review the journey details, check availability and confirm your booking. You may receive confirmation by email, SMS or phone.

Question 12

How do I contact S24 Travel?

Accepted Answer

You can contact us through the website, by phone on 07723 036 964, or by email at contact@s24travel.co.uk.

Question 13

Can I book a return airport transfer?

Accepted Answer

Yes. You can request a return journey when making your booking. Please provide your return date, landing time, flight number and any extra notes so we can plan the collection correctly.

Question 14

Do you provide executive private hire?

Accepted Answer

Yes. S24 Travel offers executive private hire and corporate class travel for business journeys, airport transfers, meetings, events and special occasions.

Question 15

How do corporate accounts work?

Accepted Answer

Corporate customers can request an account through the website. Once approved, your business may receive access to a corporate portal where bookings, invoices and travel history can be managed.

Question 16

Do you provide child seats?

Accepted Answer

Child seats may be available on request, depending on vehicle and driver availability. Please request this when booking.

Question 17

How far in advance should I book?

Accepted Answer

We recommend booking as early as possible, especially for airport transfers, long-distance journeys, executive travel and 8-seater vehicles. Last-minute bookings may be accepted depending on availability.

Question 18

What happens if my flight is delayed?

Accepted Answer

Please provide your flight number when booking an airport collection. We will do our best to monitor flight updates and adjust the collection time where possible. Extra waiting time may apply depending on the situation.

Question 19

Can I pay by bank transfer?

Accepted Answer

Yes. Bank transfer may be available for selected bookings. If you choose this option, we will provide the payment details and booking reference.

Question 20

Are your vehicles insured?

Accepted Answer

Yes. Vehicles used for private hire journeys must have the correct insurance and licensing documents.

Question 21

Can I pay cash to the driver?

Accepted Answer

Cash payment may be available for some bookings, depending on the journey type and approval by S24 Travel. Some journeys may require deposit or full payment in advance.

Question 22

Can I change my booking?

Accepted Answer

Yes, you can request changes to your booking, including pickup time, pickup address, destination, passenger numbers or luggage. Changes are subject to availability and may affect the price.

Question 23

Do you monitor flights?

Accepted Answer

For airport collections, we may use the flight number provided to help monitor arrival times. Customers should still contact us if there are major changes or delays.

Question 24

Can I track my driver?

Accepted Answer

Where live tracking is available, you may receive a secure tracking link so you can see driver progress for your journey.

Question 25

Can I get an invoice or receipt?

Accepted Answer

Yes. Receipts or invoices can be provided for eligible bookings. Corporate customers may also receive invoice support through their account.

Frequently Asked Questions

Booking

Airport Transfers

Payments

Cancellations

Drivers

Corporate Accounts

Vehicles

General

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